Shipping / Promotions Policy
Free Shipping Promotions & Exclusions
- Heavy / Oversized items e.g. Heavy Bags, Dummies, Weighted Vests etc.. are normally excluded from free shipping promotions.
- The shipping promotion is applied automatically to your order at checkout when the subtotal is greater than the minimum mentioned in the offer. Some other exclusions may apply.
- All free shipping promotions are valid within continental US and are subject to change without notice.
- Shipping for normal US orders under free shipping threshold is $5.95
- Shipping for heavy / oversized / international orders varies and is quoted at checkout.
- We may use multiple distribution centers to maximize speed & efficiency, so your order may be split into multiple packages. (warehouses are located in Kansas / NY area)
- We do our best to keep processing time & shipping costs to a minimum.
- Please keep in mind that during holiday season & peak times order processing duration may be longer.
Unless specifically noted on product page, most orders are processed and shipped within 24 business hours, and 48 business hours to the latest (monday-friday). to ensure same day shipping please place your order before 12:00 PM CST.
For rushed orders or special shipping instructions contact our support team via phone: 1-855-339-7515 or email: firstname.lastname@example.org
US Shipping: (Continental)
Shipping normally takes 3-7 business days or less for delivery within the continental United States. If no one is home during the day, a notice will be left on your door with instructions on how to receive your package.
US Shipping: (Outside U.S. 48 States)
For customers located outside the Continental U.S. transit times are not guaranteed. Orders shipping outside the Continental U.S. are considered international shipments by some carriers and may require additional truck or air shipping charges. The recipient is responsible for all customs, clearing and other fee’s required to deliver to their address.
We try to ship to customers anywhere in the world, however some items can't be shipped abroad. (Mostly heavy / oversized items, and some others as well)
The estimated delivery time for international orders is 7-15 business days.
The international shipping charge listed does NOT include customs, duty, and taxes. We can't hold responsibility for that and the recipient is responsible for all customs, clearing and other fee’s required to ship internationally. (The recipient is also responsible for all customs, shipping charges, and other fee’s if the package is returned to ZoobGear.com)
Manufacturer Shipped Items
We're very passionate about offering our customers a wide variety of gear & apparel. In order to maximize our site selection, some of the items we offer ship directly from the manufacturer.
If you need to return an item shipped in this manner, contact our customer support and provide the necessary information as instructed.
This will help us maintain our strict quality standards and we'll work with the manufacturer directly to get your return set up.
Don't hesitate to give us a call: Toll-Free: 1-855-339-7515
Live chat: bottom right of screen ^