Returns Policy

We love happy customers and strive to make you 100% satisfied with your purchase. we realize shopping online can be tricky and we do our best to provide you with the most accurate information, so please take the time to choose the product that will fit you best.

If you have any questions regarding the size or other product details please contact our friendly support team and they will happily assist you. ( Toll Free: 1.855.339.7515 or email: care@zoobgear.com)

60 Day Hassle Free Returns: You are able to return any product in NEW, resalable condition up to 60 days from the date your order is delivered. you will need to cover shipping charges and will be refunded via the order payment method.

Note: mouth guards, groin guards, underwear & gift cards cannot be returned.

To make a return please email care@zoobgear.com to get your return number and directions on where to send the item/s back.

Manufacturer Defectives must be reported within 30 days, contact our support team via email and once confirmed you will be refunded or offered a replacement.

Wrong Item/Shortages (Must be reported within 48 hours of receiving your order)

  • If you receive the wrong order or an incorrect item please email care@zoobgear.com with your order # and explain your issue.
  • We will reship the correct items.

Lost/Stolen

  • We are not responsible for orders once they have left our warehouse.
  • If there is a tracking #, then the order has been put on a skid and has left our building
  • If the order does not make it to its destination or is late, customers are responsible for contacting the carrier and filing claim.

If you are on this page, we assume something with your order went wrong. When in doubt, contact one of our friendly customer care reps at care@zoobgear.com or call Toll Free: 1.855.339.7515

 

 

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